Shipping and Returns

We are an Australian based company and do not currently ship to New Zealand or Internationally. Unfortunately if you are based overseas and try to shop, you will not be able to complete the checkout process.

We do not offer local pick-ups and do not have a bricks and mortar shop where customers can browse and shop. We are an online eCommerce business and our aim is to offer customers a wide range of products with clear graphics and informative descriptions that will make online shopping a pleasant, user friendly experience.

To remain viable we have set a minimum order amount of $50.00 excluding shipping. A fee of $5.00 will be automatically calculated and added to the order balance, on all orders falling below the $50.00 minimum.

We ship out promptly and whenever possible, try to get orders out to customers within 1-4 business days. Please be aware that if you select Express Post - Express refers to the postal method after shipping, rather than the speed of processing orders by us. We always do our best to get all orders shipped out as quickly as possible which on average is around 1-2 working days,  During peak or busy periods, extra time may be needed due to higher order volumes. We do appreciate your patience. 

Australia Post and the courier and freight services we rely on, regularly increase their prices. We have to put up our own postage and shipping prices to cover increases.

Australia Post Express Satchels are our preferred method of shipping but we also use Regular or Standard Parcel Post, Sendle or TNT.

We have set shipping rates per order including packaging, insurance and handling. Shipping prices may change without notice in line with the cost of Australia Post services and or the costs associated with the other freight and courier services we use.

If your order is urgent, please mention that (in the comments section of your order)  Although we cannot make any guarantees, we will do our best to ship the order out as soon as possible.

The cost of postage over the counter at any Post Office does not include the cost to our business of packing staff, packaging materials, fuel and insurance. We have to take these expenses into account, to remain viable.

Thank you for your support and understanding, we appreciate it and will do our best to give you the best possible shopping experience.

RETURNS

Any order delivery disputes/inquiries or product returns will be accepted within 15 days of purchase. We will provide an exchange or refund if the product is faulty, is not fit for its intended purpose or does not match our description.

The returned item must be in saleable condition including original packaging, including instruction manuals and all accessories.

Returned Item must be unopened, unused and in original condition.

We will assess the condition of any returned goods prior to offering an exchange or refund.

Refunds will be issued using original payment method.

Unless there has been an acknowledged packing error by Metal Clay Australasia Pty Ltd, all return shipping must be paid by the buyer, and no shipping refund will be made.

We are under no obligation to refund "change of mind purchases" but we may assess individual requests. If we agree to a change of mind refund, a restocking fee of 20% of the sale price of the item/s ordered will be applied. Any shipping and third party payment charges e.g. PayPal or Credit Card fees will also be deducted from the final refund amount.