Shipping and Returns

We are an Australian based company. Other than *New Zealand, we do not ship Internationally.  If you are based overseas (* other than New Zealand) and try to shop, you will not be able to complete the checkout process.

*Unfortunately, until we can negotiate more cost effective shipping and export tariff solutions for New Zealand customers, we will not be able to sell or ship kilns to New Zealand.

We do not have a bricks and mortar shop where customers can browse and shop. We are an online only eCommerce business and do not offer local pick-ups.  Our aim is to show customers a wide range of products with clear graphics and informative descriptions that will make online shopping a pleasant, user friendly experience.

To remain viable we have set a minimum order amount of $50.00 excluding shipping. A fee of $5.00 will be automatically calculated and added to the order balance, on all orders falling below the $50.00 minimum.

We ship out promptly and whenever possible, try to get orders out to customers within 1-4 business days. Please be aware that if you select Express Post - Express refers to the postal method after shipping, rather than the speed of processing orders by us. During peak or busy periods, extra time may be needed due to higher order volumes. We appreciate your patience. 

Australia Post and the courier and freight services we rely on, regularly increase their prices. We have to put up our own postage and shipping prices to cover increases.

Australia Post are our preferred shippers but we also use Sendle, FedEx or TNT when necessary

We have set shipping rates per order including packaging, insurance and handling. Shipping prices may change without notice in line with the cost of Australia Post services and or the costs associated with the other freight and courier services we use.

If your order is urgent, please mention that (in the comments section of your order)  We cannot make any guarantees but we will do our best to ship the order out as soon as possible.

The cost of postage over the counter at any Post Office does not include the cost to our business of packing staff, packaging materials, fuel and insurance. We have to take these expenses into account,

Thank you for your support and understanding. 

RETURNS

Any order delivery disputes/inquiries or product returns will be accepted within 15 days of purchase. We will provide an exchange OR refund if the product is faulty, is not fit for its intended purpose or does not match our description.

The returned item must be in saleable condition including original packaging, including instruction manuals and all accessories.

Returned Item must be unopened, unused and in original condition.

We will assess the condition of any returned goods prior to offering an exchange or refund.

Refunds will be issued using original payment method.

Unless there has been an acknowledged packing error by Metal Clay Australasia Pty Ltd, all return shipping must be paid by the buyer, and no shipping refund will be made.

PLEASE NOTE, WE DO NOT refund change of mind purchases.